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Charlton Central Streets

Newsletters and Alerts

CCNWatch Newsletters

Previous Instant Alerts

12/10/2017 - Royal Greenwich Trading Standards would like to warn residents of a password reset Scam. We have been made aware of residents receiving a mobile phone call from someone claiming to have a similar phone number; they then claim to have accidentally put in your details while registering for things online. The caller will ask you to read out a code that has been text to your phone; in actual fact this code is a reset code for your mobile banking or email log in details. This caller is a Fraudster and is intending to change your details and defraud you out of substantial sums of money. If you receive a call like this, record the number calling and hang up immediately – DO NOT GIVE THEM ANY INFORMATION. Click here to open the Scam Alert Doc You can report the incident to Action Fraud by calling 0300 123 2040, or visiting www.actionfraud.police.uk

02/08/2017 - There has been an increase in Motor vehicle crime across the borough. Please could you pass the Top Tips for keeping your Vehicle safe to all your NHW Members Please ensure you remove all your valuables from your vehicle and do not leave any items on display. Top Tips For Keeping Your Vehicle Safe
1. Don't display Never leave anything on display when you park your car.
2. Immobilisers Electronic engine immobilisers prevent your car from starting and are the best way to stop thieves. They should be professionally fitted by an approved installer.
3. Parking Always lock both your car and your garage if you have one. If you don't have a garage, always try to park in a well-lit, open place. Never leave your Keys in the car, even for a second.
4. Secure Car Parks When parking outside always try and park your car in an attended car park.
5. Steering Locks Use a steering wheel lock every time you leave your car.
6. Car Alarms Car alarms deter thieves from stealing your car and also taking items from it.
7. Locking Wheel Nuts These are cheap, easy to fit and stop thieves from taking your wheels.
8. Etching Have your car registration number or your Vehicle Identification Number (VIN) etched onto all windows, windscreens and headlamps.
9. Security Markings Mark all car equipment, like your stereo, with your vehicle registration number.

10. Home At home, Keep your Keys safe and don’t leave them in the Obvious place.
Crimestoppers If you have any information regarding any criminal activity including motor vehicle crime, and you would prefer not to speak to police, please report it to Crimestoppers. Remember your call is confidential and you can remain anonymous. 0800 555 111 or visit For further Security and crime prevention advice - Please visit www.met.police.uk
Always in an Emergency call - 999
Non Emergency - 101

02/08/2017 - Royal Greenwich Trading Standards are warning residents to be aware of cold callers currently operating in the Borough. These Fraudsters are knocking on the door and telling residents that they have a loose tile that needs repairing which is often not true, a small price is negotiated and the traders get on the roof. The residents are then told that there is a major problem, such as a chimney stack that may fall through the conservatory. These are scare tactics to force the resident into having work done; this work is normally not required. The price will increase and the residents will be asked for large sums of money. Trading Standards advise residents not to use cold callers for work needed on your property. You can use our What Trader scheme for approved traders, further info can be obtained by calling Trading Standards on the number below. Remember to SAY NO to Rogue Traders SAY NO to uninvited callers SAY NO to cash payments SAY NO to unnecessary repairs SAY NO politely but firmly You do not have to agree to work being offered. · Remember your 14 day “cooling off” period when buying on your doorstep. Find out more at www.adviceguide.org.uk WHERE TO REPORT Protect others by reporting incidents like this. If the matter is urgent or the traders are still there, report this to Royal Greenwich Trading Standards as soon as it happens on 0208 921 8223. Otherwise, call the Citizens Advice consumer service on 03454 04 05 06 (Monday – Friday 9am – 5pm) or report it to them by email at

28/07/2017 - RUN, HIDE, TELL - Given the horrific events in Manchester and London recently we are devoting this issue of UPDATE to advice given by the National Police Chiefs Council.  If you are caught up in a terrorist attack the advice is

RUN, HIDE, TELL

RUN to a place of safety. This is a far better option than to surrender or negotiate. If there’s nowhere to go, then…

HIDE It’s better to hide than to confront. Remember to turn your phone to silent and turn off vibrate. Barricade yourself in if you can. Then finally and only when it is safe to do so…

TELL the police by calling 999

To watch the Stay Safe film, visit www.npcc.police.uk/staysafe

Information is vital. If you see or hear something that could be terrorist related, trust your instincts and call the confidential Anti-Terrorist hotline on 0800 789 321. Specially trained officers will take it from there. Your call could save lives. Always in an emergency, call 999.

run

 

17/05/2017 - We have had confirmed today that a bag snatcher is operating in the area around the Village (most specifically in Landsdowne Lane).  A stocky black male about 5ft 8, wearing jeans and khaki jacket was apprehended by members of the public having taken a bag, unfortunately he left the scene before the police attended. The police are aware of the incident and are making ongoing enquiries.
Please be aware of your surroundings when shopping and look out for any kind of suspicious behaviour. Try to avoid suspicious random approaches and make sure you secure all your valuables. All incidents should be reported immediately to the police. It is very helpful if you can provide as good a description as possible of anyone acting suspiciously. Together we can make Charlton a safer place to live.

03/04/2017 - Hoverboard / Self Balancing Scooters Safety Royal Greenwich Trading Standards are warning residents that due to major safety concerns about hoverboard batteries, plugs, cables, chargers, and cutoff switches causing explosions and fires, if you have bought a hoverboard or given one as a present, our advice is contact the retailer it was purchased from to check if there has been a recall on that product. If you suspect any sellers, or websites selling these products which could be unsafe report it to the Citizens Advice consumer helpline on 03454 04 05 06. 

16/11/2016 - We have been asked to circulate the following
information by a resident in Priolo Road:
On 11th November at 4.30 pm two young black men on a motorbike tried to rob my housemate
on the street just outside number 1 Priolo Road on the corner with Sundorne.
In the attempt to grab her bag they pulled her to the ground.  As a
result of this she sustained some bruising,sufficient to make walking difficult
but is recovering well from the incident.  It has been reported to
the police.  I am sure all of us would want to extend our sympathies
to this neighbour and wish her a speedy recovery.

The advice from the Watch is: Now that the dark nights are upon us please be aware when
walking away from the main roads, especially on street corners. Try not
to get distracted by using a mobile phone and be aware of your surroundings. 
If you see someone acting suspiciously try and get a good description of
them including gender, age, hair style/colour, ethnicity, height, clothing
and any distinguishing features. We have had several reports about
anti-social behaviour associated with mopeds/bikes/quad bikes so if you
can get a registration number this will be invaluable to the police. 
Please report all suspicious behaviours to the Police so they can build
up a picture of events in the area.

29/10/2016 - We have been asked by RBG's Trading Standards to circulate the following information:
Royal Greenwich Trading Standards wants to make residents aware of an email scam currently in circulation. The subject of the email will be “Support Centre: Tax for review” and it will claim that you are eligible to receive a tax refund. The email will have an HMRC (HM Revenue and Customs) reference number attached to it and sometimes a reason why you are due the refund. This is a scam; the HMRC would never email you from a Hotmail account, DO NOT submit this request or give them any other information, if you have any concerns contact the HMRC. - NEVER open attachments or links in unsolicited emails  - NEVER give out personal information  - DELETE spam emails from your mailbox 
WHERE TO REPORT Protect others by reporting incidents like this. If you, or anyone you know, have been affected by this fraud or any other scam, report it to Action Fraud by calling 0300 123 2040 or visiting: www.actionfraud.police.uk
or
tradingstandards@royalgreenwich.gov.uk

19/07/2016 - IMPORTANT NOTICE about a service called RED BUTTON SERVICE
We have received reports about cold calls from a ‘Red button service’. The callers seem to be targeting elderly residents, some of whom already have a ‘Telecare’ devise. Treat any such calls as suspicious. One resident was quoted thousands of pounds to have an alarm fitted whilst another was asked about their bank accounts. ‘Telecare’ will NEVER cold call anyone to offer their service.
Please treat any calls from this company (RED BUTTON SERVICE) as suspicious and report any incidents to Trading Standards as per below.
IF YOU RECEIVE A TELEPHONE COLD CALL PLEASE BE AWARE OF THE FOLLOWING:
1. Banks would never cold call and ask you for personal information over the phone
2. The Police would never cold call and request that you purchase goods for them, they would never ask for bank details or your personal information just for confirmation.
3. Telecare will never cold call anyone to offer their services.
4. You should never be cold called for Technical support unless you have requested it.
5. Be aware that the scammers who cold calling residents may have come up with any number of false stories to take your money, if you’re unsure HANG UP!
BLOCKING NUISANCE CALLS The Telephone Preference Service (TPS) is a FREE service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. For more information, contact the TPS on 0845 070 0707 or at www.tpsonline.org.uk
WHERE TO REPORT To reporting incidents like this: If the matter is urgent and you have given money to cold callers report this to Royal Greenwich Trading Standards as soon as it happens on 0208 921 8223. Otherwise, call the Citizens Advice consumer service on 03454 04 05 06 (Monday – Friday 9am – 5pm) or report it to them by email at http://www.citizensadvice.org.uk/index/getadvice/consumer_service.htm

28/06/2016 - Lewisham Borough have had an increase in shoulder surfing at cash points, targeting the elderly. The oldest victim has been 91. Leaflet has been effective in raising awareness, some of you may have seen them being displayed at cash points. Please can I ask you to pass these onto your residents, especially those that you feel would benefit from the advice. David Solly 7112RG Police Community Support Officer
Charlton Safer Neighbourhood Team
MetPhone 725318
Mobile: 020 8721 2734
Email: David.Solly@met.police.uk Address: 31 Royal Hill Greenwich SE10 8RR
Non Emergency Number: 101

25/05/2016 - DOORSTEP SELLING / BURGLARY ALERT Royal Greenwich Royal Greenwich Trading Standards are warning residents to be aware of cold callers currently operating in the Borough. These Fraudsters are knocking on the door and telling residents that they have a loose tile that needs repairing which is often not true, a small price is negotiated and the traders get on the roof. The residents are then told that there is a major problem, such as a chimney stack that may fall through the conservatory and they will be given some time to think about having the work done, a matter of days later the traders turn up and start work without permission. They then charge the consumer many thousands of pounds and make them feel they have to pay. Please share this information with your neighbours and if you are contacted by anyone offering to do work on your roof then just say NO.   If you are contacted by one of these cold callers you can report them and help to protect other by contacting the Royal Greenwich Trading Standards as soon as it happens on 0208 921 8223. Otherwise, call the Citizens Advice consumer service on 03454 04 05 06 (Monday – Friday 9am – 5pm) or report it to them by email 

03/03/2016 and 28/06/2016 - DOORSTEP SELLING / BURGLARY ALERT Royal Greenwich Trading Standards are warning residents to take care when approached at home by males trying to sell knives, pots and pans on their doorstep. The males are thought to be travellers / Irish. This activity has been seen to link with burglaries at properties at a later date.This information has been circulated by Greenwich Police. If you or your neighbours have anyone knocking door to door in your street trying to sell knives and pans, please contact Royal Greenwich Trading Standards Neighbourhood Response Team as soon as it happens on 020 8921 8223. Can you please share this information with your neighbours especially if they are elderly or vulnerable. They may not have access to this important phone number. Remember:

- SAY NO to Rogue Traders

· SAY NO to uninvited callers

· SAY NO to cash payments

· SAY NO politely but firmly

01/01/2016 - British Red Cross Door-to-Door calls January 2016 Royal Greenwich. Trading Standards are informing residents that the British Red Cross will be carrying out door-to-door calls in the borough during January 2016. The purpose of their visits is to recruit new supporters to their cause by asking them to make regular donations to the British Red Cross, paid for by direct-debit. Legitimate British Red Cross door-to-door fundraisers will be:
· wearing a red tabard, red polo shirt, jacket or gilet with the British Red Cross emblem
· displaying an Appco Group Support or British Red Cross identification badge with their name, photo and ID number
· carrying a letter of authority from the British Red Cross.
If you require further assurance, please contact the British Red Cross Supporter Care team on 0300 456 11 55, who will be able to verify the legitimacy of a fundraiser. You can also send your questions to supportercare@redcross.org.uk Alternatively, if you have any questions about British Red Cross’ Appco agency fundraisers, please contact Appco Group Support’s helpline on 0800 031 9811. If you see people calling door-to-door saying they are collecting for charity and you have any concerns about whether they are genuine or not, protect others by reporting incidents like this to Greenwich Trading Standards Neighbourhood Response Team as soon as they happen on 0208 921 8223. 

06/12/2015 - Please see the '12 Scams of Christmas' document on the Newsletters page

27/10/2015 - Website attack affecting Talk Talk customers
The phone and broadband provider Talk Talk which has over 4 million UK customers have said that banking and personal information could have been accessed by hackers in a recent website attack. Royal Greenwich Trading Standards are warning residents who are Talk Talk customers what steps they can take to protect themselves:
- Sign up for the free credit reporting service using this code: TT231. Talk Talk have partnered with Noddle credit reference agency to offer 12 months of credit monitoring alerts for all TalkTalk customers. To sign up for Noddle and get your free credit monitoring alerts go to
https://help2.talktalk.co.uk/noddlealerts - Change your passwords - While TalkTalk My Account passwords have not been accessed, it would be wise to change your TalkTalk password once this service is back up and running, and any other accounts that use the same password. Talk Talk will update as soon as services are restored. - Report anything suspicious - Keep an eye on your bank account and report anything unusual to your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and can be reached on 0300 123 2040 or via http://www.actionfraud.police.uk - Stay vigilant - TalkTalk will NEVER call customers and ask you to provide personal or passwords. TalkTalk has written to all customers, but WILL NOT call customers individually. Please take all steps to check the true identity of any organisation that calls requesting personal information. For more information, call Talk Talk on 0800 083 2710 or 0141 230 0707.

13/10/2015 - Cold callers trading under the name ‘Premier Roofing Services’ in an ‘Ava Rental’ white van are telling residents they have a problem with their roof and state if work is not undertaken then water may flood into their house. There is also an allegation that in the past the cold callers have thrown water over residents’ front doors or windows stating they must therefore have a damp problem. Protect others by reporting incidents like this to Greenwich Trading Standards Neighbourhood Response Team as soon as they happen on 0208 921 8223. If you feel threatened or in danger phone 999.

04/10/2015 INFORMATION REQUESTED If you are approached by anyone saying they are from a firm called Highways Driveways Solutions Ltd please let Royal Greenwich Trading Standards know immediately on
Tel. 0208 921 8223 or email
tradingstandards@royalgreenwich.gov.uk

Remember - if you are considering any work including driveways:· Seek recommendations from family and friends.
· If you need work doing always obtain more than one quote.
· Don’t agree to, or sign, anything on the spot.
· Don’t feel pressurised into making a decision, talk to someone you trust first.

Remember your 14 day “cooling off” period when buying on your doorstep. More information at http://www.adviceguide.org.uk and then search for “cancellation rights”.

17/07/2015
DANGEROUS CHIMNEY AND DAMP SCAM Greenwich Trading Standards are warning residents of a scam which happened yesterday in New Eltham. The elderly resident was approach by 2 men in hi-vis tabards saying his chimney was dangerous and would go through the roof, that they needed to check his loft for a leak as his neighbour was having work done on her roof, and he needed to pay £4,800 cash deposit for drying equipment hire - all of which was untrue. The scammers used persuasion by telling the resident that they had elderly parents themselves, and when he said he couldn't pay £4,800 they said they'd get a bank loan for £2,000 so he only needed to pay £2,800 cash - again, all untrue. One of the scammers took him into the back garden to look at the chimney and it is believed the other scammer took the opportunity to spray water into his wardrobe so they could then show him the damp. Protect others by reporting incidents like this to Greenwich Trading Standards Neighbourhood Response Team as soon as they happen on 0208 921 8223. If you feel threatened or in danger phone 999.

17/06/2015 There has been an incident of a catalytic converter being stolen from a car exhaust system in Wellington Gardens. It looks like this may have been done at noon on Wed 12th June at noon.

12/5/2015 Trading standards have just alerted us to ROGUE Traders in the Charlton area leafleting/calling for Nepal Disaster Donations and offering to buy antiques. Do not get involved with doorstep/unsolicited offers. Contact:

Trading Standards
Tel. 0208 921 8223
or email tradingstandards@royalgreenwich.gov.uk

Instant Alerts

17/05/2018 -

Royal Greenwich Trading Standards have been made aware of a Distraction Burglary in the SE7 area.

A lady was cold called by a male who showed her ID, he claimed to be from the Fire Brigade and wanted to check the smoke alarm.  He went upstairs and took the battery out but could not put it back in. The male then went downstairs leaving the female upstairs.

He then stole her purse and handbag before leaving the property. The female was 78 years of age.

If you are cold called by anyone claiming to be from the Fire Brigade and you are unsure, its always best to confirm their identity by calling the phone number on their ID badge, this number will be 0208 555 1200 which is the London Fire Brigade (LFB), genuine staff from the LFB will be happy to wait while this is done. You should take precautions where you can, for example using a chain on your door if possible. If you are concerned and feel under pressure contact the police on 999, please report any incident like this to Trading Standards using the phone number below.

WHERE TO REPORT

Protect others by reporting incidents like this.

If the matter is urgent or the traders are still there, report this to Royal Greenwich Trading Standards as soon as it happens on 0208 921 8223.

Otherwise, call the Citizens Advice consumer service on 03454 04 05 06 (Monday – Friday 9am – 5pm) or report it to them by email at: http://www.citizensadvice. org.uk/index/getadvice/ consumer_service.htm

REPORTING to Trading Standards
Tel. 0208 921 8223 or email tradingstandards@royalgreenwich.gov.uk

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